- Contact Silver Lining before returning any items, for approval, we will then provide a return address.
- Customer must pay for the cost of returns. We recommend using a tracked or signed for service.
- Postage and Packaging will not be refunded.
- Items must be returned within 5 days of delivery in the same unused condition.
- Would you like to exchange to another product? Yes, you can do that, just contact us and we will be happy to assist.
- If a package is unclaimed you might have to pay a handling fee.
Please contact Silver Lining before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Silver Lining and gives information relevant and the reason for complaint.
You can return the product within 5 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Silver Lining suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Silver Lining will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
Want to switch to another size of the same product?
E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.
Want to switch to another product?
Return the product you have received and send us an e-mail telling us which product you want instead.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not cashed at your post office within 14 days, Silver Lining reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
All enquiries: firstname.lastname@example.org